Don’t worry, we’ve got you covered

If this happens, we will offer you:

Alternative flight

to your destination.

OR

Refund the cost

of your unused tickets.

The decision is yours when there are less than 24 hours until departure, otherwise, we choose.

What else is included?

We’ll contribute to the following if you get stuck:

car

TRANSPORT TO ANOTHER AIRPORT

To cover all passengers in the booking.

sleep

OVERNIGHT ACCOMMODATION

If the delay is more than 12 hours overnight.

food

FOOD AND DRINK

If the delay is more than 6 hours.

All we need is a little cooperation:

Please follow these steps to ensure the best possible outcome:
Inform us as soon as you’re aware of any situation that affects your trip.
Respond to all our offers within 24 hours.
Don’t make any flight changes without our approval.
If we agree that you should buy a flight which is not available online, we must receive your email with proof of payment within 14 days.

Unfortunately, if you do not follow these instructions, your Guarantee may be voided.