Don’t worry, we’ve got you covered

Our Guarantee protects you from:

Train Plains
  1. 1

    Flight delays

    Travelling with connections? You could miss a flight because of a previous delay.

  2. 2

    Flight cancellations

    Your flight could be canceled unexpectedly.

  3. 3

    Schedule changes

    One of your flights might be rescheduled by the airline. This can affect the rest of your itinerary.

If this happens, we will offer you:

Validating ticket logo

Alternative flight

to your destination


Cashing logo

Refund the cost

of your unused tickets

The decision is yours when there are less than 24 hours until departure, otherwise, we choose.

What else is included?

We’ll contribute to the following if you get stuck:
Cab logo
Transport to another airport

To cover all passengers in the booking.

Room logo
Overnight accommodation

If the delay is more than 10 hours overnight.

Food and restaurant logo
Food and drink

If the delay is more than 6 hours.

All we need is a little cooperation

Please follow these steps to ensure the best possible outcome:
Inform us as soon as you're aware of any situation that affects your trip.
Respond to all our offers within 24 hours.
Don’t make any flight changes without our approval.
If we agree that you should buy a flight which is not available online, we must receive your email with proof of payment within 14 days.
Unfortunately, if you do not follow these instructions, your Guarantee may be voided.